Frequently Asked Questions
- How do I download free documents?
- How do I access the documents I have paid for?
- How long will my documents be available in "My Doc Shop"
- Can I change the document once I have downloaded it?
- I am an HR Consultant can I use your documents with my clients?
- I am an HR Practitioner and think my team would benefit from having access to the library, can we have a multi-user license?
- Can I submit a document to your library?
- Can I speak to someone?
You need to Register before you can download the free documents. Once you are registered you can easily download the docs into "My Doc Shop", the same way as when you buy a document.
You need to be logged in to "My Doc Shop" where you will find all documents that you have purchased.
Your documents will remain on the site for a period of 90 days after which time they will disappear.
Most of our documents are in Microsoft Word format so that you can insert and amend elements to meet your particular needs. All free downloads are in Adobe PDF format and a number of forms and standard templates are also in Adobe PDF format which means you will not be able to amend them. You will however be told in the short descriptor prior to purchase which format your document is in.
Yes, you may use individual documents for your clients but you are not able to sell the documents or license the use of them. You should check out our Affiliate Scheme, we have designed an annual subscription scheme for HR Consultants that provides you with unlimited access to a comprehensive library of documents. This will prove more cost effective than buying individual documents.
Yes, please see details of our Corporate Affiliate Scheme that will give you details of how you and your team can get unlimited access to our documents.
If you feel there is a document or form that is missing you can request to submit a document. If we agree that the document would be of benefit we will ask you to submit your document for approval via our quality control processes. Once the document is approved and placed on the site you will receive payment which is equal to 80% of the retail price for the first 10 that are downloaded. Thereafter the document becomes the property of Right Hand HR and you will relinquish any further right on the copyright.
As a web-based service it is more efficient to use email via our web support form but we are very happy to speak to you - call 0844 630 9140. Sometimes you might have to leave a message, but usually there will be a member of the team available 9am-5pm weekdays, UK time.